Troubleshooting

Try the steps below. If the issue persists, submit feedback through the ODYSS App or email support@odyss.life.

The device will not power on

Place the rear Battery Pod correctly in the official charging dock and confirm the device is charging. Wait a few minutes, then press and hold the Function Button. If the device still does not respond, contact support.

Pairing, disconnections, or red Device status

Make sure the device is sufficiently charged and turned on, your phone is nearby, and Bluetooth, network access, and required app permissions are enabled. Follow the on-screen instructions until Device status turns green. Restart the ODYSS App and the device if needed.

Connected, but no data or meal report appears

Check that the device remains powered on and connected, is worn in the correct orientation, has an unobstructed camera, is allowed to run in the background, and is not in Privacy Mode. Allow time for processing, then check Daily Flow or the Live Activity on your Lock Screen.

Unexpected status light or a red light that stays on

Try restarting the device and checking the status light again. If the issue persists, contact support or submit feedback through the app.

Cannot enter or exit Privacy Mode

Press the physical button once to try to enter or exit Privacy Mode. If you cannot confirm that capture has stopped in a sensitive setting, stop using the device and contact support.

Missing or inaccurate meal information

Check the lighting, camera obstruction, and device orientation. Use text or voice input in the ODYSS App to add or correct meal information; the system updates the record and regenerates the report. If the issue persists, submit a screenshot, description, and the time it occurred.

The device will not charge

Clean and dry the charging contacts, reseat the device correctly in the charging dock, and check the charging cable and power source. Do not charge while the device is wet, in hot or humid environments, or near open flames.

Battery drains quickly or charging repeatedly fails

Use the official charging dock and make sure the Battery Pod and charging contacts are clean, dry, and correctly aligned. Never charge the device while it is wet. If the problem persists, contact support with the battery-drain pattern, usage conditions, app and phone operating-system versions, and status-light state.

Water, sweat, or significant moisture

For liquid exposure or significant moisture, stop using the device immediately. Do not turn it on, shake it, or use heat to dry it. Wipe it dry, place it in a dry, well-ventilated area, and contact support. Remove the device before showering, swimming, or prolonged or heavy exposure to water.

Wearing discomfort

If you experience redness, itching, swelling, or persistent discomfort, stop wearing the device and contact official support. Seek medical advice if symptoms are significant or persist.

Unusual heat, deformation, smoke, or physical damage

Stop using and charging the device immediately, and keep it away from flammable materials. Do not disassemble the device or install unauthorized firmware. Contact support as soon as possible.

Login failure

Verify your email address and verification code, and make sure your phone has a stable internet connection. Request a new code if needed. If the problem persists, contact support. Do not include your password or complete health data in a report.

Missing items, accessory problems, or shipping damage

Keep the order information, packaging, and photos of any damage. Do not use an unknown or incompatible replacement charging accessory. Contact support through an official ODYSS channel.

Some functions are unavailable offline

Some basic functions, such as wear detection, remain available offline. Dietary recognition, related analysis, and cloud syncing require an internet connection. Check records and reports again after connectivity is restored.

Privacy or data-rights concerns

For suspected data breaches or personal-safety issues, contact support and identify the issue as “Privacy/Safety.”

Allergen or health-safety concerns

ODYSS cannot verify that food is allergen-free and must not be used as a safety detector or emergency warning system. Verify ingredients and confirm allergen information with the food provider. Use ODYSS only as a general-wellness reference and seek professional guidance for health-related decisions. For a medical emergency, contact local medical services directly.